B2B Customer Service Representative - English speaker (MR-33955649)

Location: Rotterdam, South Holland, Netherlands    |  Remote Working Available
Salary: €2800 - €3500 per month + competitive
Sectors: Customer Service
Job Type: Permanent
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Are you looking for a challenging and complex customer service representative position within an international company in Rotterdam? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can make the impact in your service as for the company growth?

B2B Customer Service Representative
English speaker

Location: Rotterdam
Contract: Full-time (40h)
Languages: German and English (must)
Salary: EUR 2800.00 - EUR 3500.00 gross per month

Where will you work?
The company you will work for is a global firm in the specialty chemical industry. They are gaining their success and rapid growth due their strategy which is based on the innovation and sustainable development pillars, focusing on ensuring operational excellence, innovating in solutions for a better life and developing an increasingly sustainable product portfolio. Sounds interesting right? There are concrete initiatives in this sense, such as the release of green plastic, produced from a sustainable source, and the continuous evolution of its health, safety, and environment performance indicators.

In your role, you will be challenged every day with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you see a group of people working together and helping each other when needed. This company helps to develop their people professionally within their role but also into the rest of their career. And last but not least; they have a pretty amazing view over the city centre..

What you will be doing as customer service representative:
It is diverse role - part commercial operations and part co-ordination. On one hand, you'll be the first point of contact for the business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you will co-ordinate customer requests and proactively steer them through our internal processes - that includes liaising with external suppliers and depots, and with internal colleagues.

It's a rewarding, responsible position - there's a high level of ownership and you'll be able to take pride in delivering orders on time and keeping your portfolio of customers worth several million Euros satisfied. You'll be helping the organization to improve their all-round customer experience by keeping the decision-makers abreast of customers' ever-changing demands; no one will know the customers better than you.
What the customer service representative profile looks like:
You are a service oriented person that shows strong character and has a strong analytical capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you've shown you can work to guidelines and that you're a positive, helpful team member You're a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you're dealing with a difficult situation or chasing a late payment.

Your profile:

  • HBO level
  • Min. of 2 years of order management or order to cash work experience
  • Fluency in English and good in German
  • Excellent communicator and able to manage complex stakeholder management;
  • Experience with SAP and/or excellent knowledge of Excel. It is possible to become a super user when this has your interest.

What will you get in return?
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you. Furthermore, they believe that hard work should pay off, creating new opportunities for you to grow.

  • Full time workweek (40hrs) with the possibility to work from home
    • The current policy is to work two days from the office which rotates per month.
  • 25 holidays
  • 12 months contract provided by JP Gray
    • Your first month is your probation period
  • Salary indication between EUR 2800.00 - EUR 3500.00 gross per month, depending on your experience
  • Educational budget; this can be for example learning another language or LEAN.
  • Pension plan from day 1
  • Cover of travel expenses; 100% when travelling with public transport
  • Holiday allowance of 8.33%

If you are interested in this role please apply via the website or contact Jeanine Tukker via j.tukker(a)jpgray.nl.
I would be more than happy to answer your questions in case you have them.

We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot, as well if you do not meet the language requirement no response will be submitted. If you have not received a reply we regret to inform that we have continued with other candidates.

*Applicants who do not live in the Netherlands will not be considered.

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