CSR - Delft - EN (MR-34104182)

Location: Delft, South Holland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a challenging customer service representative position within an international and innovative company in Delft? Do you want to be part of a hardworking and enthusiastic team of people? Do you have ambition? Are you looking for a role where you can learn a lot and have the chance to develop new skills? This might be interesting for you.

Customer service representative

Location: Delft

Language: English

Contract: 6 months (extension is possible)

Where will you work?

The company you will work for is a global firm in the bio-technology industry. You will be challenged every day with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you see a group of people working together and helping each other when needed. This company helps to develop their people professionally within their role but also into the rest of their career.

What you will be doing as customer service representative:

  • Executing order management, fulfillment and delivery processes
  • Primary contact of the Customer and Account Managers of the assigned portfolio
  • Building and maintaining collaborative relationships with Customers and stakeholders
  • Capturing Customer inquiries and orders, prioritizing them effectively and securing they are closed
  • Customer Master data maintenance

It is a rewarding, responsible position - there is a high level of ownership and you will be able to take pride in delivering orders on time and keeping your portfolio of customers worth several million Euros satisfied. You will be helping the organization to improve their all-round customer experience by keeping the decision-makers abreast of customers' ever-changing demands; no one will know the customers better than you.

What the customer service representative profile looks like:

You are a service-oriented person that shows strong character and has a strong analytical capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you have shown you can work to guidelines and that you are a positive, helpful team member. Apply if you are a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you are dealing with a difficult situation or chasing a late payment.

Your profile:

  • HBO level; preferably Supply Chain Management or similar studies.
  • Experience in a B2B customer service or logistics role within an international organisation
  • Experience with ERP (preferably SAP)
  • Strong communication skills
  • Fluent English, French and Spanish language is considered as a plus

You will have the opportunity to work for an international company, with the possibility of obtaining an extension of the contract. There is always someone ready to jump in and help, and the same is expected of you. Furthermore, they believe that hard work pays off, creating ample new opportunities for you to grow.


If you are interested in this role please apply via the website or contact Krish Chabboe via k.chabboe(a)jpgray.nl.

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