CSR - German - Houten (MR-34054535)
Are you looking for a customer service representative position within in international company in the region of Utrecht? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, or the ambition to work in such a role? Look no further, because this could be the job for you!
Customer Service Representative German
Locatie: Utrecht
Contract: Full-time (40h) first 7 months via JP Gray.
Salary:3.000 EUR gross/month + competitive
Required Languages: German & English.
Where will you work?
The company you will is a growing international company in the medical industry. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service.
What you will be doing as a customer service representative:
In your role as a customer service representative, you will be responsible for the whole order process for a part of the client portfolio. This will be fully B2B, and require you to communicate at different levels of the organisation. Not only are you the first point of contact, the role requires you also to manage all tasks from A-Z. This means that you need to understand what impact your decisions will have on the process.
- Provide accurate communication with all your clients
- Assist the sales managers and representatives
- Handle all incoming questions and orders from your clients
- Manage the complete order to cash process
- Manage of some financial administration tasks
- Resolve complaints
- Support in process improvement
What the customer service representative profile looks like:
A service-oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.
Your profile:
- Native level in German
- Fluent in English
- Preferably 1-2 years experience in a B2B or B2C customer service role
- Experience with order management systems is a plus (eg. Oracle, SAP)
Interested?
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse.
