CSR- IT/ENG - Tilburg
Are you a customer support specialist with a (near) native level in Italian in the region of Tilburg? Do you want to be part of an international organisation with ample opportunities to exercise your B2B technical service ambitions? Do you have a track record of product support in the life sciences industry (or relatable), or a study that can back up your knowledge? Then perhaps we have a great opportunity for you.
Customer Service Italian
Hours: Full-time (40hrs/week)
Language: English & Italian
As a Customer support representative you will be responsible for solving technical enquiries, and support customers with other product related issues. With your team you are the contact-point for clients, internal departments, and for an 'on-time' service towards your clients. You think critically to solve problems, are able to manage a structured schedule in an ad hoc changing environment whilst building relationships with your clients by providing them with the best service.
The company you will work for is a globally active in the life sciences industry (high tech medical devices). There is an informal atmosphere yet a strong drive to perform. It is very multi-cultural, working together with people from all over the world in order to best service the clients wishes.
As a technical customer service representative you will…
- Ensure timely and correct technical product support
- Develop a strong customer, B2B focus
- Track all inquiries and ensure correct technical documentation
- Communicate with other departments to facilitate the appropriate support
- Continuously challenge yourself in growing in your product knowledge
As a technical service representative you are…
A service oriented person that shows a strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems to fully service your clients.
- Bachelor degree
- (Near) Native level in Italian
- Fluent in English
- 2+ years' experience in B2B product support role
- Technical certifications are an advantage (MCSE, CCNA, CWNA, etc)
Why should you apply?
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. If you are interested in this role we are looking forward in receiving your application. You can make your interest known by sending me your most up to date CV and motivation via d.snelleman(a)jpgray.nl to Demi Snelleman.