CSR Almere - EN (MR-33905504)

Location: Almere, Flevoland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a customer service representative position within in international company in the region of Almere? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, or the ambition to work in such a role? This could be the job for you!

Customer Service Representative

Location: Almere
Contract: Full-time (32 - 40h) first contract via JP Gray (12 months)
Salary: 3.000 - 3.900 EUR gross/month
Required Languages: English + one additional language

Where will you work?
The company you will join is an international company in the Chemicals. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service.

What you will be doing as customer service representative:
The Customer Service Representative will support a moderate scale of customer service activities for our single-site team. We seek a professional to contribute to optimizing and monitoring shipping and returns including processing complex orders from customers and resolving order or delivery issues.

Key Responsibilities

  • Function as primary customer contact for the placement and fulfilment of sales orders.
  • Responsible for daily interaction and customer inquiries.
  • Daily monitoring of product shipments to ensure on time delivery and work with logistics and plants to resolve delivery issues.
  • Communicate any adjustments to customers as well as logistics parties.
  • Thorough knowledge of the Company's customers, products and services.
  • Work with customers and account managers to develop relationships that can improve service and increase customer retention.
  • Bridge the gap between what the customer expects and what the organization can realistically provide through effective communications, and by facilitating resolution of issues with plants, distributors/agents, logistics and sales management.
  • Review invoices on accuracy Invoice review.
  • Understanding of the Export Logistics intricacies to be able to provide the best service possible to assigned customers.

Required Skills
A service-oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator, and you love to solve problems in order to fully service your clients.

Your profile:

  • Minimum 3 years of experience in customer service and/or sales function.
  • MS office, basic understanding of SAP, CRM and other relevant tools.
  • Expands knowledge of current functionality.
  • Communicates clearly and articulately when speaking in an individual or group environment.
  • Organizes thoughts with ability to present information in a clear and precise manner.
  • Experience in a B2B environment.
  • SAP experience required.
  • Professional level communication in English and one additional language is preferred.

If you are interested in this role please apply via the website or Selcukhan Okay via s.okay(a)jpgray.nl.

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