Customer Relation Coordinator B2B - German Market

Location: Breda, North Brabant, Netherlands    |  Remote Working Available
Salary: €2800 - €3200 per month + competitive
Job Type: Permanent
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Are you looking for a customer service representative position within in international company in the region of Breda? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, or the ambition to work in such a role? This could be the job for you!

Customer Relation Coordinator B2B
German Market

Location: Breda
Required Languages: German & English

The company you will work for is a growing international company in the medical industry. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service.
What you will be doing as customer service representative:

In your role as a Customer Relation Coordinator you will be responsible for the whole order process for a part of the client portfolio. Your client portfolio. This will be fully B2B and require you to communicate at different levels of the organisation. The role is divers and dynamic, you are the first point of contact, and you also manage all tasks from A-Z. This means that you need to understand what impact your decisions will have on the process.

  • Provide accurate communication with all your clients, stakeholder management is one of your strongest skills;
  • Assist the sales managers and representatives based on your analyses and input;
  • Support in process improvement like supply chain, logistics and communication at all times;
  • Handle all incoming questions and orders from your clients;
  • Manage the complete order to cash process;
  • Resolve complaints.

What will you get in return?
You will have the opportunity to work for an organization who is impacting many lives where you really can make the different. On top of that, the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you. Furthermore, they believe that hard work should pay off, creating ample new opportunities for you to grow.

  • A 7 months contract provided by JP Gray, your first month will be your probation period with the intention to covert this to an indefinite contract afterwards;
  • A 40hrs working week with the possibility to work from home (standard);
  • Salary indication between EUR 2800 - EUR 3200 gross per month excl. holiday allowance;
  • 25 holidays;
  • Pension plan;
  • Educational Budget;
  • Travel allowance: 100% when travelling with public transport or EUR 0.19 cent per kilometre.

What the customer service representative profile looks like:

A service-oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator, and you love to solve problems in order to fully service your clients.

  • (Near) Native level in German and English (must);
  • Preferably experience in a B2B customer service or order manager role;
  • Experience with order management systems (eg. Oracle, SAP);
  • Excel has no secrets for you;
  • Passion for working with people and solving problems (LEAN).

Interested? Great! Me, Jeanine Tukker, is looking forward to hear why you think this could be the job opportunity for you. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

You can contact me via Linked In or j.tukker(a) (don't forget to share your most updated resume 😉).

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