Customer Service - German

Location: Tilburg, North Brabant, Netherlands
Salary: €2500 - €3200 per month + competitive
Sectors: Customer Service
Job Type: Contract
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Are you a customer product support specialist with a (near) native level in German in the region of Tilburg? Do you want to be part of an international organisation with ample opportunities to exercise your B2B technical service ambitions?

Customer Service - German

Location: Tilburg
Hours: Full-time (40hrs/week)
Language: English & German (profiles without German fluency will not be considered for the role)
Contract: 1 year with perspective to fixed

As a German Customer Service Representative you will be responsible for solving technical enquiries, and support customers with other product related issues. With your team you are the contact-point for clients, internal departments, and for an 'on-time' service towards your clients. You think critically to solve problems, are able to manage a structured schedule in an ad hoc changing environment whilst building relationships with your clients by providing them with the best service. The company you will work for is a globally active in the life sciences industry. There is an informal atmosphere yet a strong drive to perform. It is very multi-cultural, working together with people from all over the world in order to best service the clients wishes.

As a German Customer Service Representative you will…

  • Ensure timely and correct technical product support
  • Develop a strong customer, B2B, focus
  • Track all inquiries and ensure correct technical documentation
  • Communicate with other departments to facilitate the appropriate support
  • Continuously challenge yourself in growing in your product knowledge
  • Oder Management (Full OTC Process)

Your profile:
A service oriented person that shows a strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems to fully service your clients.

  • Bachelor Degree
  • (Near) Native level in German
  • Fluent in English
  • 1-2 years experience in B2B product support role
  • SAP experience is a plus

Why should you apply?
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. If you are interested in this role we are looking forward in receiving your application. You can make your interest known by sending me your most up to date CV and motivation via d.snelleman(a)jpgray.nl.

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