Customer Service Manager

Location: Breda, North Brabant, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Permanent
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Are you looking for a management position within an international company in the region of Breda? Do you want to be part of an innovative and forward-thinking organisation? Can you drive improvement, enjoy overseein processes and continuously strive for operational excellence? Perhaps this could be an opportunity very well suited for you!

Customer Service Manager

Location: Breda, the Netherlands

Contract: Full-time (40h); direct contract with client

Salary: negotiable

Required Languages: English (extra languages are a plus)

In the region of Breda we are looking for a business customer service manager. You will be responsible for the service and commercial operations for an international company in the medical technology industry.

As a customer service manager you are able to define and perfect business processes. You are partly direct, and partly indirectly responsible for about 25 FTE. You have a service-oriented attitude and client satisfaction always as your number one priority. You can use your service-attitude to reach commercial targets. You enjoy perfecting the process, and funnelling out inefficiencies. Furthermore, you can demonstrate leadership principles, understanding that happy employees make happy customers. You have experience leading an international service team. You have a knack for technology, or at least enjoy working in a technical field.

The company you will work for is a worldwide organisation and provide you with sufficient challenges that come with it. They offer your long-term stability and development in responsibilities.

Responsibilities of a customer service manager:

  • Define and integrate business operations (partner with the director customer success);
  • Lead service and customer care team (25 FTE);
  • Coach and develop customer service employees;
  • Identify areas of improvement;
  • Perfect processes and implement SOP's;
  • Implement processes that better customer satisfaction;

You are a service oriented individual and thrives when you are able to combine service and use it to drive performance. You enjoy thinking at a strategic level, and enjoy implementing improvements in processes and quality. You are capable to communicate at different levels of the business and willing to take responsibilities.

The profile of a customer service manager:

  • Bachelor/Master degree;
  • Demonstrated leadership skills and principles;
  • Service oriented;
  • Proficient with business operating systems;
  • Experience leading commercial and service operations on an international level;
  • Affinity with technology is a plus;
  • Working in a matrix organisation.

You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you.

If you are interested in this role please apply via the website or contact Jeroen Overwater via j.overwater(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses, we cannot. If you have not received a reply we regret to inform that, we have continued with other candidates.

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