Customer Service Professional

Location: Amsterdam, North Holland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Customer Support Professional

Full time

Location: Amsterdam

Hours: full-time

Contract: 6 month with a possible extension

Languages: English

About the organisation

This organisation is global well known company in technical industry with several locations in The Netherlands. They are a market leader in their field.

About the job opportunity

In this role you will be joining international team that is responsible for maintaining accurate contract data and supporting emergency orders.

Summary of main tasks and responsibilities;

Monitor PMC mailbox communication and act respectively on all requests and pending backlog (rush order handling)

Interface with internal customers when necessary for problem solving

Responsible for keeping contract date up to date

Building and maintaining relationships with internal customers to optimize customer satisfaction

Responsible for providing regular overview and progress reports to team lead to monitor performance

Take the lead in improving contract related processes and performance

Your profile:

You have minimum 3-4 years of experience in customer service

You have Bachelor or Master degree

You know SAP, Siebel, Excel

You speak fluent English

You are a fast learner

What will you receive;

An opportunity to be part of the one most innovative organisation in the world. You will be working in an international and dynamic work environment and be part of a professional team.

  • First contract for six months with a possibility of extension.
  • Full time work week (40hrs)
  • It is not possible to work freelance
  • Market conform salary
  • 25 holidays per year based on a full time employment
  • Flexible working. Currently they are working 100% from home, in the future it could be possible to work 2/3 days per week from home.

Do you find yourself the perfect candidate for the role? Than I am looking forward to hearing from you. If you have any questions, please send me an email on k.wajer(@)jpgray.nl.

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