Customer Service Representative - German - Breda

Location: Breda, North Brabant, Netherlands    |  Remote Working Available
Salary: €3000 - €3300 per month + competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a customer service representative position within in international company in the region of Breda? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, or the ambition to work in such a role? This could be the job for you!

Customer Service Representative

Location: Breda

Contract: Full-time (40h) first contract via JP Gray.

Salary: 3.000 - 3.300 EUR gross/month

Required Languages: German & English

Where will you work?

The company you will is a growing international company in the medical industry. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service.

What you will be doing as customer service representative:

In your role as a customer service representative you will be responsible for the whole order process for a part of the client portfolio. This will be fully B2B and require you to communicate at different levels of the organisation. The role is divers and dynamic, you are the first point of contact, and you also manage all tasks from A-Z. This means that you need to understand what impact your decisions will have on the process.

  • Provide accurate communication with all your clients
  • Assist the sales managers and representatives
  • Handle all incoming questions and orders from your clients
  • Manage the complete order to cash process
  • Resolve complaints
  • Support in process improvement

What the customer service representative profile looks like:

A service-oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator, and you love to solve problems in order to fully service your clients.

Your profile:

  • (Near) Native level in German
  • Fluent in English
  • Preferably experience in a B2B customer service role
  • Experience with order management systems (eg. Oracle, SAP)
  • B2B experience

Interested?

You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract.

If you are interested in this role please apply via the website or contact Sven ter Reehorst via s.terreehorst(a)jpgray.nl.

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