Customer Service Representative - German. English - Eindhoven (MR-33979314)

Location: Eindhoven, North Brabant, Netherlands
Salary: €2800 - €3300 per month + competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a challenging customer service representative position within an international and innovative company in Eindhoven? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot, have the chance to develop new skills and grow in the company? This might be interesting for you.

Customer service representative

Location: Eindhoven (Heerlen is possible as well)

Language: German and English

Salary: EUR 2800 - EUR 3300 gross per month based on full time

Work week: full time is 40 hours a week

Contract: 12 months (initially, extension is possible)

Where will you work?

The company you will work for is an international innovative packaging company. You are the link between the clients, Sales en the service standards of the company. You will be challenged every day with the maintenance of an order management process, communicating with different stakeholders to deliver excellent customer service. The steps to grow and develop within your position and in the company are clear.

This company has durability high on the agenda.

What you will be doing as customer service representative:

  • First line of contact for internal and external stakeholders
  • Processing incoming orders and order changes
  • Managing back orders
  • Administration of stock returns
  • Contribute to improve internal procedures and processes

You will be helping the organization to improve their all-round customer experience by keeping the decision-makers abreast of customers' ever-changing demands; no one will know the customers better than you.

What the customer service representative profile looks like:

You are a service-oriented person that shows strong character and good at multi-tasking. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you have shown you can work to guidelines and that you are a positive, helpful team member. Apply if you are a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you are dealing with a difficult situation or chasing a late payment.

Your profile:

  • Experience in a customer service Business to Business or logistics role within an international organisation
  • Experience with order management
  • Experience with SAP-ERP. Other similar ERP systems.
  • Strong communication skills
  • Business level of German and English

You will have the opportunity to work for an international company, with the possibility of obtaining an extension of the contract. There is always someone ready to jump in and help, and the same is expected of you. Furthermore, they believe that hard work pays off, creating ample new opportunities for you to grow.

Interested?

If you are interested in this role please apply via the website or contact Sven ter Reehorst via s,terreehorst(a)jpgray.nl.

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