Customer Service Representative | Venlo (MR-34052330)
Are you looking for a challenging customer service representative position within a global firm in Venlo? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot and have the chance to develop new skills?
Customer service representative
Location: Venlo, Limburg
Contract: Full-time (32-40 hours) preferable 40
Languages: English (fluent) and one additional language
Where will you work?
The company you will work for is a global firm in the process industry. You will be challenged every day with the maintenance of the order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you see a group of people working together and helping each other when needed. This company helps to develop their people professionally within their role but also into the rest of their career.
What you will be doing as customer service representative:
In this diverse role you will be the first point of contact for the business customers: taking ownership of the designated customer portfolio, perform the complete order to cash process. You understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. You apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and you work closely together with sales and account managers, your Supply Chain colleagues, and your colleagues in the department. You are proactive in building good relationships with stakeholders, in processing and following up on customer orders in SAP and in continuously improving your daily work.
What the customer service representative profile looks like:
You are a service oriented person that shows strong character and has a strong analytic capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you have shown you can work to guidelines and that you are a positive, helpful team member. You're a good listener and questioner with attention to detail and the ability to remain courteous to customers.
- HBO level
- Fluency in English is mandatory
- Fluency in at least one additional language
- Experience in Export within customer service and cargo responsibility
- Experience with SAP is a plus
You will have the opportunity to work for an international company, Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you.
If you are interested in this role please apply via the website or contact Sanne Terhorst via s.terhorsti(a)jpgray.nl.