Customer Service Representative

Location: Tilburg, Western Europe
Salary: competitive
Sectors: Customer Service
Job Type: Contract

Are you open for a customer-oriented position within an international company in Tilburg? Do you want to be part of a hardworking and enthusiastic team of people? A team that is rapidly growing, in a company that provides ample opportunity for your own development? Do you have experience with B2B customer service, complex administration, or the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Representative

Location: Tilburg

Contract: Permanent, full-time (40h)

Salary: 2.800 – 3.200 EUR gross/month

Required Languages: French & English

Where will you work?
The company you will work for is an industry leader in medical supplies. You will be challenged everyday with the maintenance of a complex order management process, and B2B client contact, communicating with different stakeholders to deliver excellent customer service.

What you will be doing as customer service representative:
In your role as a customer service representative / administrative assistant you will be responsible for the whole order process for complex diagnostic equipment. This will be fully B2B, and require you to communicate at different levels of the organisation. Not only are you the first point of contact, the role requires you also to manage all tasks from A-Z. Considering that you will be dealing with various projects, time management and managing deadlines is very important.

  • Manage all returns;
  • Provide accurate administrative support;
  • Handle all incoming questions and orders from your clients;
  • Manage the order to cash process (after orders);
  • Support Sales representatives;
  • Give product information;
  • Management of some financial administration tasks;
  • Resolve complaints.

What the customer service representative profile looks like:
A service oriented person that shows strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.

Your profile:

  • MBO+ or Bachelor/ HBO degree;
  • (Near) Native level French;
  • Fluent in English;
  • Experience in an international B2B customer service / sales support / order management role;
  • Experience with SAP is a plus.

If you are interested in this role please apply via the website or contact Lina Kraifa via l.kraifa(a) We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.