Customer Service Representative Export

Location: Delft, South Holland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a challenging customer service position within an international company in the area of Delft? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Representative Export

Location: Delft

Contract: Full-time (40h);

Salary: 2.800 - 3.600 EUR gross/month + competitive

Languages: English (mandatory), Dutch (highly preferred)

Where will you work?

The company you will work for is a growing international organization. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. Intrigued? Please continue reading.

What you will be doing as customer service representative export:
In your role as a customer service representative you will be responsible for the complete order to cash process. This means that you will be you make sure that everything is arranged to guarantee on-time deliveries. This will be fully B2B, and require you to communicate at different levels of the organisation.

You are responsible for your own client portfolio of various countries (Egypt, Eastern Europe, etc.)

  • Provide accurate communication with all your clients
  • Manage the order to cash (OtC) process
  • Help with invoicing and customer inquiries
  • Support in process improvement
  • Maintaining stock orders and price files in BPCS
  • Assist the account managers in pricing offers
  • Verification of the export documentation

What the customer service representative profile looks like:

A service oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients. You also do not mind working in a fast paced environment.

Your profile:

  • HBO level
  • Minimum of 2 years experience in a B2B customer service role
  • Knowledge of export documentation (verification)
  • Fluency in English is mandatory
  • Fluency in Dutch is a huge plus
  • Experience with BPCS is preferred

Interested?

You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the team you will be part of is very diverse and supportive. There is always someone ready to jump in and help out, and the same is expected of you. Furthermore, they believe that hard work should pay off, creating ample new opportunities for you to grow.

If you are interested in this role please apply via the website or contact Katarzyna Wajer via k.wajer(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses, we cannot. If you have not received a reply we regret to inform that, we have continued with other candidates.

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