Customer Service Representative German

Location: Breda, North Brabant, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Permanent
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Are you looking for a commercial customer service position within in international company in the region of Breda? Do you want to be part of a hardworking, international and enthusiastic team of people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Representative German

Location: Breda, the Netherlands
Contract: Full-time (32-40h); first 12 months via JP Gray, with intention to gain a permanent contract
Salary: 2.300 - 2.700 EUR gross/month + benefits
Required Languages: German (near native), and English

In the region of Breda we are looking for a customer service representative with native level German. You will be part of a team servicing the German market for a thriving international organisation.

You will be responsible for the entire Order to Cash process which includes shipment, order processing and customer management. You will make sure that clients are up to date, and satisfied with the entire operation from order to delivery and give them advice and support with complex products. You therefore have a good understanding of client relationships, and act always with the clients' interests in mind. You remain organised and focused in a changing environment, and thrive when pressure puts you to the test. Furthermore, you are a connection between different departments of the business - marketing, finance, sales, and logistics.

The company you will work for is a worldwide organisation and provide you with sufficient challenges that come with it. They offer your long term stability and development in responsibilities.

Responsibility of a customer service representative german:

  • Process orders, and provide excellent customer support (OtC);
  • Follow-up with responsible parties (client, logistics, sales, finance, etc);
  • Communicate with internal and external stakeholders;
  • Keep yourself up-to-date with policies and practices of the market;
  • Manage calls and ad-hoc queries relating to your clients wishes;
  • Manage returns and complaints;
  • Working towards a win-win with customers, solving complex queiries.

The profile of a good customer service representative german:

A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.

  • MBO+ degree, or working equivalent working experience;
  • (Near) Native level German, and fluent in English;
  • Preferably 1-2 years' experience in B2B or B2C customer service / order management role;
  • Experience with ERP systems is a plus (SAP, Oracle, etc).

Why should you apply?

You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, you will be part of a very diverse, and supportive team. There is always someone ready to jump in and help out, and the same is expected of you. As you work you gain invaluable knowledge about the supply chain of a multinational company, developing skills and competencies that can be invaluable for your own development. There is always someone ready to jump in and help out, and the same is expected of you.

If you are interested in this role please apply via the website or contact Jeroen Overwater via j.overwater(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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