Customer Service Representative
Are you looking for a Customer Service Representative position? Currently we are looking for an ambitious Customer Service professional who would like to join the hardworking and enthusiastic team of our international client based in Amsterdam. Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Then have a look at the vacancy below, because this could be the job for you
Customer Service Representative - German
Where will you work?
The company you will work for is a worldwide company in the food industry. You will be challenged every day with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you will see a group of people working together and helping each other when needed. This company helps to develop their people professionally within their role but also into the rest of their career.
What you will be doing as Customer Service Representative:
It is diverse role - part commercial operations and part co-ordination. On one hand, you will be the first point of contact for the business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you will co-ordinate customer requests and proactively steer them through internal processes - that includes liaising with external suppliers and depots, and with internal colleagues.
- Provide accurate communication with all your clients
- Assist the sales managers and representatives
- Handle incoming complaints
- Manage the order to cash process
- Coordination of the logistic processes
- Help with invoicing and customer inquiries
- Support in process improvement
What the Customer Service Representative profile looks like:
You are a service-oriented person that shows strong character and has a strong analytical capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you've shown you can work to guidelines and that you're a positive, helpful team member You're a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you're dealing with a difficult situation or chasing a late payment
- MBO+ or Bachelor/ HBO degree
- Fluent in German & English
- Dutch language is a plus
- Knowledge of SAP and EDI is a plus
- Team player and stakeholder management
- Excellent organisational skills
- Analytical and problem-solving mind
What are the benefits?
- 40hr work week (32 hours is discussible)
- Salary that is in line with the market
- 26 holidays
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing. If you are interested in this role please apply via the website or contact Margriet Klarenbeek via m.klarenbeek(a)jpgray.nl
We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.