Customer service representative

Location: Rotterdam, South Holland, Netherlands
Salary: £2700 - £3300 per month + competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a challenging customer service position within an international company in the region of Rotterdam? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Representative

Location: Rotterdam

Contract: Full-time (39h);

Salary: 2.750 - 3300 EUR gross/month + competitive

Required Languages: English (mandatory)

Where will you work?

The company you will work for is a global firm in the chemical industry. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. Intrigued? Please continue…

What you will be doing as customer service representative: In your role as a customer service representative / sales support you will be responsible for the complete order to cash process. This means that you will be you make sure that everything is arranged to guarantee on-time deliveries. This will be fully B2B, and require you to communicate at different levels of the organisation.

  • Provide accurate communication with all your clients
  • Assist the sales managers and representatives
  • Handle incoming complaints
  • Manage the order to cash (OtC) process
  • Coordination of the logistic processes
  • Help with invoicing and customer inquiries
  • Support in process improvement

What the customer service representative profile looks like:

A service oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients. You also do not mind working in a fast paced environment.

Your profile:

  • HBO / Bachelor degree
  • Fluent in English is mandatory
  • Experience in a B2B customer service or sales support role
  • Knowledge of export documentation is a plus
  • Experience with SAP or Salesforce is a highly preferred
  • Multi-tasker

Interested?The position is initially for a period of 7-12 months with the chance to extend. If you are interested in this role and if you are directly available, please apply via the website or contact Laila Hegazi via l.hegazi(a)jpgray.nl. We always strive to respond to all applications within 3 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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