Customer Service Representative

Location: Hoofddorp, North Brabant, Netherlands
Salary: €2600 - €3200 per month + competitive
Sectors: Customer Service
Job Type: Permanent
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Are you looking for a commercial customer service position within in international company in the region of Tilburg? Do you want to be part of a hardworking and enthusiastic team of international people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Representative

Location: Tilburg, the Netherlands
Contract: Full-time (36-40h);
Salary: 2.600 - 3.200 EUR gross/month + benefits
Required Languages: German and English

In the region of Tilburg we are looking for a customer service representative with a near native level German. You will be part of a team servicing the German market for a thriving international organisation.

Within this role no manner of servicing the client is irrelevant. You support with a complicated order process, as well as a return process and maintaining contact with many different stakeholders as you do. You are able to stand your ground, but are as much empathetic as you are firm. You do not shy away from taking responsbilities and enjoy solving problems with your team.

The company you will work for is a global organisation and provide you with sufficient challenges that come with it. They offer your long term stability and development in responsibilities.

Responsibility of a customer service representative:

  • Followup on orders and provide excellent customer support;
  • Assist sales managers;
  • Keep yourself up-to-date with policies and practices of the market;
  • Manage calls and ad-hoc queries relating to your clients wishes;
  • Manage returns and complaints;
  • Develop and maintain good relationships with internal/external stakeholders.

The profile of a good customer service representative:

A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients. Furthermore, you have a commercial attitude.

  • Preferably MBO+ degree or similar;
  • (Near) Native level German, and fluent in English;
  • Preferably 1-2 years' experience in B2B or B2C customer service / inside sales support;
  • Experience with ERP systems is a plus (SAP, Oracle, etc).

Why should you apply?

You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out.

If you are interested in this role please apply via the website or contact Jeroen Overwater via j.overwater(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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