Customer service representative
Are you looking for a challenging customer service representative position within a global firm in Delft? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot and have the chance to develop new skills?
Customer service representative
Contract: Full-time (40h);
Languages: English (fluent) and 1 additional language; Italian/Spanish/German/French
Where will you work?
The company you will work for is a global firm in the process industry. You will be challenged every day with the maintenance of the order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you see a group of people working together and helping each other when needed. This company helps to develop their people professionally within their role but also into the rest of their career.
What you will be doing as customer service representative: It is diverse role - part commercial operations and part co-ordination. On one hand, you'll be the first point of contact for the business customers: taking ownership of the designated customer portfolio, perform operational order acceptance and booking. You ensure that service level agreements are met. On the other hand, you will pro-actively follow up on the order process, ensuring timely delivery to customers; provide active input on potential supply risks, sales prospects to the Account Managers and work together with internal stakeholders; Account Managers, Planning and Logistics on optimal fine-tuning of deliveries.
What the customer service representative profile looks like:
You are a service oriented person that shows strong character and has a strong analytical capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you've shown you can work to guidelines and that you're a positive, helpful team member. You're a good listener and questioner with attention to detail and the ability to remain courteous to customers.
- HBO level
- Fluency in English is mandatory
- Fluency in at least 1 of the following languages; Italian, Spanish, French or German
- Experience in a B2B customer service or sales support role
- Experience with SAP is a plus
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you. Furthermore, they believe that hard work should pay off, creating ample new opportunities for you to grow. If you are interested in this role please apply via the website or contact Laila Hegazi via l.hegazi(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.