Customer Service Representative
Are you looking for a commercial customer service position within in international company in the region of Breda? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!
Customer Service RepresentativeLocation: Breda, the NetherlandsContract: Full-time (40h); first 7 months via JP GraySalary: 2.800 - 3.200 EUR gross/month + benefitsRequired Languages: Italian (near native), Spanish (near native) and English
In the region of Breda we are looking for a customer service representative with (near) native level Italian and Spanish. You will be part of a team servicing the Italian and Spanish speaking markets for a thriving international organisation.
You will be responsible for the entire OtC (Order to cash) process which includes shipment, order processing and customer management. You will make sure that clients are up to date, and satisfied with the entire operation from order to delivery. Furthermore you will have a strong focus on export documentation and support. You therefore have a good understanding of client relationships, and act always with the clients' interests in mind. You remain organised and focused in a changing environment, and thrive when pressure puts you to the test. Furthermore, you are a connection between different departments of the business - marketing, finance, sales, and logistics.
The company you will work for is a worldwide organisation and provide you with sufficient challenges that come with it. They offer your long term stability and development in responsibilities.
Responsibility of a customer service representative:
- Process orders, and provide excellent customer support (OtC);
- Strong export knowledge
- Keep yourself up-to-date with policies and practices of the market;
- Manage calls and ad-hoc queries relating to your clients wishes;
- Manage returns and complaints;
- Develop and maintain good relationships with internal/external stakeholders.
The profile of a good customer service representative:
A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients. You have strong knowledge of export and logistics, as well as a thorough understanding of customer service.
- Preferably MBO/HBO degree or similar;
- (Near) Native level Italian and Spanish
- Fluent in English;
- Experience working with SAP
- Experience working export documentation and support
- Passion for customer service
- Experience with ERP systems is a plus.
Why should you apply?
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you.
If you are interested in this role please apply via the website or contact Jeroen Overwater via j.overwater(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.