Customer Service Representative

Location: Tilburg, North Brabant, Netherlands
Salary: €2400 - €2900 per month + competitive
Sectors: Customer Service
Job Type: Temporary
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Are you looking for a commercial customer service position within in international company in the region of Breda? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service, sales support, or have the ambition to work in such a role? Look no further, because this could be the job for you!

Customer Service Representative

Location: Tilburg, the Netherlands
Contract: Full-time (40h); temporary 6 months - possibility to extend
Salary: 2.700 - 3.000 EUR gross/month + benefits
Required Languages: English (fluent)

In the region of Tilburg we are looking for a customer service representative with a near native level of English. This is a temporary position for about 6 months with a possibility to be extended further. The company you will be working for is always open to bring talent onboard.

You will be responsible for the entire administrative and complain process (Order to cash) which includes shipment, order processing and customer management. You will make sure that clients are up to date, and satisfied with the entire operation from order to delivery and give them advice and support with complex technical products, service contracts regarding complex equipment. You therefore have a good understanding of client relationships, and act always with the clients' interests in mind. You remain organised and focused in a changing environment, and thrive when pressure puts you to the test. Furthermore, you are a connection between different departments of the business - marketing, finance, sales, and logistics.

The company you will work for is a worldwide organisation and provide you with sufficient challenges that come with it.

Responsibility of a customer service representative:

  • Process orders and complaints, and work on client relationships;
  • Keep yourself up-to-date with policies and practices of the market;
  • Manage calls and ad-hoc queries relating to your clients wishes;
  • Develop and maintain good relationships with internal/external contacts.

The profile of a good customer service representative:

A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.

  • Preferably HBO/Bachelor degree or similar;
  • Fluent in English;
  • Preferably 1-2 years' experience in B2B or B2C customer service / order management role;
  • Experience with ERP systems is a plus (SAP, Oracle, etc).

Why should you apply?

You will have the opportunity to work for an international company that has a learning and informal atmosphere. The compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you.

If you are interested in this role please apply via the website or contact Jeroen Overwater via j.overwater(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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