Customer Service Representative

Location: Amsterdam, North Holland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Are you open for a customer-oriented position within an international company in the direct vicinity of Amsterdam? Do you want to be part of a hardworking and enthusiastic team of people? A team that is supportive working for a company that provides ample opportunity for your own development? Do you have experience with customer service, complex administration, or the ambition to work in such a role? Look no further, because this could be the job for you!

Customer service representative

Location: Amsterdam

Contract: Permanent, full-time (40h); First contract via JP Gray

Salary: 2.500 - 2.900 EUR gross/month

Required Languages: Dutch & English

Where will you work?

The company you will work for is industry leader in medical supplies. You will be challenged everyday with the maintenance of a complex order management process, and B2B client contact, communicating with different stakeholders to deliver excellent customer service.

What you will be doing as customer service representative:

In your role as a customer service representative, you will be responsible for the whole order process for complex technical equipment. This will be fully B2B, and require you to communicate at different levels of the organisation. Not only are you the first point of contact, the role requires you also to manage all tasks from A-Z. Considering that you will be dealing with various projects time management and managing deadlines is very important.

  • Provide accurate administrative support;
  • Handle all incoming questions and orders from your clients;
  • Manage the complete order to cash process;
  • Support Sales representatives;
  • Give product information;
  • Management of some financial administration tasks;
  • Resolve complaints.

What the customer service representative profile looks like:

A service oriented person that shows strong character, is a team player, and has a strong analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients.

Your profile:

  • MBO+ or Bachelor/ HBO degree;
  • Fluent in French, Dutch and English
  • Experience in an international customer service / sales support / order management role;

Interested?

If you are interested in this role please apply via the website or contact Katarzyna Wajer via k.wajer(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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