Customer Service Representative

Location: Arnhem, Gelderland, Netherlands
Salary: €2400 - €2750 per month + competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a challenging customer service representative position within an international and innovative company? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot and have the chance to develop new skills?

Customer service representative

Location: Arnhem
Contract: Full-time (40h);
Languages: Dutch and English
Contract : February 2021 till December 2021

Where will you work?
The company you will work for is a global firm in the advanced material and ingredients industry. What drives everything they do is that their customers is the starting point of everything. To help them deliver and find new value is central to their way of working. By being alert and curious by nature - with the ability to identify and translate what they see happening in the market and with the consumer into opportunities for their customers that create well being for all. In this position you will be challenged every day with the maintenance of a complex order management and supply chain processes, communicating with different stakeholders and making sure data is accurately delivered.

What you will be doing as customer service representative:
It is diverse role - part commercial operations and part co-ordination. On one hand, you'll be the first point of contact for the business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you will co-ordinate customer requests and proactively steer them through our internal processes - that includes liaising with external suppliers and depots, and with internal colleagues.

It's a rewarding, responsible position - there's a high level of ownership and you'll be able to take pride in delivering orders on time and keeping your portfolio of customers worth several thousands Euros satisfied. You'll be helping the organization to improve their all-round customer experience by keeping the decision-makers abreast of customers' ever-changing demands; no one will know the customers better than you.

What the customer service representative profile looks like:
You are a service oriented person that shows strong character and has a strong analytical capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you've shown you can work to guidelines and that you're a positive, helpful team member You're a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you're dealing with a difficult situation or chasing a late payment.

Your profile:

  • MBO4 diploma (min.)
  • Near native level in Dutch and fluency in English
  • Preferably experience in a B2B customer service or sales support role
  • Experience with SAP is a must.
  • Multi-tasker

What will you get in return?
You will have the opportunity to work for an international company where you can develop your professional skills and take part in several courses and trainings. The international team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you.

  • Full time work week. Onboarding process will take place in the office where all safety and government regulations will be followed.
  • Flexible working hours (start between 07.00 and 10.00am);
  • Salary indication EUR 2400 - EUR 2750 gross per month based on full time excl. holiday allowance and travel expenses;
  • 25 holidays based on fulltime / yearly basis;
  • Contract will be provided via JP Gray.

If you are interested in this role please apply via the website or contact Jeanine Tukker via j.tukker(a) before 06.02.2021. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

Good luck!

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