Customer Service Representative (MR-34156896)

Currently I am looking for a Customer Service Representative for one of our trusted partners within the chemical industry. Do you have at least 2 years of similar experience and are you looking for a new challenge in an organisation where you are responsible for their international clients? Then this could be a position for you!

Position: Customer Service Representative
Location: Rotterdam Area
Hours: 40 hours per week
Length of contract: 12 months

The position description

In the role of a Customer Service Representative, your responsibilities include receiving and handling customer orders from clients around the globe. Additionally, you serve as a primary contact for your clients, ensuring they stay informed about the status of their order processing.

Job description & responsibilities

• Effectively and swiftly managing both customer orders and inquiries;
• Taking charge of the order management system, customer portfolios, and administrative tasks;
• This entails comprehending established pricing, bonuses, discounts, delivery, and payment terms;
• Professionally addressing customer inquiries, managing complaints, and ensuring proper follow-up;
• Supervising product returns, guaranteeing careful handling, and timely invoicing for customers;
• Providing assistance to the Sales team in account management, monitoring purchasing behavior, and overseeing inventory management;
• Proactively recognizing shifts in customer preferences and market trends promptly;
• Approaching obstacles with critical thinking and an open, solution-oriented mindset, all while maintaining efficiency in a dynamic environment where change and process improvements are the norm.

Skills and competencies

• 2 years of relevant experience
• You have good knowledge of SAP and MS Office
• Fluent in English, written and spoken
• You have an understanding of order processing procedures, Incoterms, and payment terms, and you have the ability to analyze the process critically and offer recommendations for enhancements.
• You are a strong communicator, are customer focused, are friendly and have a proactive mindset

Interested?

If you're interested in this role, you can apply through the website or contact Sergio Starke at s.starke(a)jpgray.nl. We always aim to respond to all applications within 5 business days. Sometimes, due to the volume of applications, this might not be possible. If you don't receive a response, unfortunately, we have chosen to proceed with other candidates.