Customer Service Specialist (English/Italian)

Location: Utrecht, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Are you looking for a challenging Customer Service position within an international company in the region of Utrecht? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service and speak Italian?

Customer Service Specialist (English/Italian)

Where will you work?
The company you will work for is specialized in the medical devices industry. You will be challenged everyday with the maintenance of a complex order management process and communicating with different stakeholders to deliver excellent customer service.

What you will be doing?
In your role as a customer service representative you will be responsible for the complete order to cash process. This means that you will be you make sure that everything is arranged to guarantee on-time deliveries.

  • Order entry for distributors, direct customers (hospitals & clinics) and sales representatives;
  • Answer phone calls;
  • Proactively manage shipment dates or propose alternate items to reduce late deliveries;
  • Coordinate with shipping companies and expedite urgent requests. 

Your Profile:

  • Minimum 1 year of experience in customer service B2B;
  • Knowledge of the Italian & English language is a must;
  • Microsoft Office skills;
  • Analytical mind-set & problem solver;
  • Strong communicator & ensuring excellent customer service;
  • Experience working within a multi-cultural environment. 

Interested?
You will have the opportunity to work for an international company with a 1 year contract and the possibility of extension. The team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you. Furthermore, they believe that hard work should pay off, creating ample new opportunities for you to grow. If you are interested in this role please send your CV and motivation letter to Demi Snelleman via d.snelleman(a)jpgray.nl.

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