Customer Service Specialist (MR-34171470)

Are you looking for a challenging position within supply chain department of an international and innovative company in Amersfoort area? Do you want to be part of a hardworking and enthusiastic team of people? This might be interesting for you.

Customer Support Specialist

Location: Amersfoort

Language: English and Dutch

Contract: 6 months

Availability: 40 hours per week

Where will you work?

The company you will work for is a multinational firm in the food sector. You will be part of customer management team.

The total Customer Management Team consists of 18 employees. Within the Customer Management Team, this role is concerning one of business parts where you will work in a sub team of 4 employees.

As a team they aim to reach the best results for our company with a result driven mentality and where fun is as well an important factor.

What you will be doing as a Customer Support Specialist:

• Providing the Sales Manager(s) with sufficient information and explanation regarding correct and complete quotation and contract management
• Proactive processing of sales forecasts for a reliable demand plan and providing input for the budgeting process
• Responsible for fulfilling customer agreements (contracts) for first-time-right deliveries (including after-sales service)
• Providing commercial and administrative support to the Sales Managers to give a good insight into sales and other results and to promote a good relationship with the customer
• Responsible for an optimal way of working with our internal customers (opco's)
• Preventing complaints and preventing occasional complaints to reoccur - Focus on continuous improvement of all sales support processes. Translate deals made by the sales manager into our internal organization, cooperating with various departments (Demand planning, Order Fulfillment Desk, Quality Specialists, Product Management f.e.)
• Systems: Microsoft Office / SAP /SAP APO / Salesforce

Your profile:

• Bachelor degree (preferable in a commercial area)
• Minimum 2 year experience in customer services or sales assistance and in an international B2B environment (English is obligated)
• Experience within a corporate company structure
• Fluent in Dutch and English, good knowledge of 2 or more foreign languages is a plus
• Good communication skills
• Managing complex set of relations in- and externally
• A creative thinker with a pragmatic mindset and solution oriented
• Customer oriented / can do mentality and a strong sense of ownership
• International and cultural sensitive - Knowledge of the computer system SAP/APO
• Proactive and assertive attitude, with planning and organizing skills
• Team player who is service and result oriented
• Accurate and disciplined / capable of dealing with stress and deadlines

Interested?

If you are interested in this role please apply via the website or contact Katarzyna Beller-Wajer via k.wajer(a)jpgray.nl.