Customer Service Supervisor

Location: Moerdijk, North Brabant, Netherlands
Salary: competitive
Job Type: Contract
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Are you looking for a supervisor customer service position within in international company in the region of Moerdijk? Do you want to be part of a hardworking and enthusiastic team of people, and responsible for a team of about 4-5 FTE? Do you have experience with B2B customer service, export, and some supervising exerience? Then this could be a great opportunity for the next step in your career.

Customer Service Supervisor

Location: Moerdijk, the Netherlands
Contract: Full-time (40h); interim or via JP Gray
Required Languages: English + Dutch
Market: Logistics / Chemicals

In the region of Moerdijk we are looking for a customer service Supervisor. You will be part of a team servicing international markets for a specialty logistics company. Experience in export and supply chain is therefore a big plus!

You will be responsible for the order to cash process which includes shipment, order processing and customer management. You will make sure that clients are up to date, and satisfied with the entire operation from order to delivery and give them advice and support with complex delivery questions. You therefore have a good understanding of client relationships, and act always with the clients' interests in mind. You remain organised and focused in a changing environment, and thrive when pressure puts you to the test. Furthermore, you are a connection between different departments of the business - marketing, finance, sales, and logistics.`Next to that you support your team, provide training, and give room for individuals to grow. You understand people, and you enjoy creating a motivational atmosphere.

Responsibilities of a customer service supervisor:

  • Hire, coach, train individuals in your team;
  • Support with the process of orders, and provide excellent customer support (OtC) to key clients;
  • Maintain in contact with different stakeholders in the company;
  • Keep yourself up-to-date with policies and practices of the market;
  • Manage calls and ad-hoc queries relating to your clients wishes;
  • Manage returns and complaints;

The profile of a good customer service supervisor:

A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator that loves to solve problems.

  • Preferably HBO/Bachelor degree or similar;
  • Fluent in English & Dutch
  • Preferably 1-2 years' experience as a supervisor or teamleader in a B2B or export focused role;
  • Experience with ERP systems is a plus (SAP, Oracle, etc);
  • Charismatic and client oriented;
  • Drive individuals as well as a team (greater than the sum of its parts).

If you are interested in this role please apply via the website or contact Jeroen Overwater via j.overwater(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.

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