Customer Service Team Lead | Den Bosch
Are you looking for a new challenge as a team lead of a customer care team? Do you want to be part of a hardworking and enthusiastic team of people? Do you have experience with B2B customer service? Look no further, because this could be the job for you!
Customer Care Team Lead
Location: Den Bosch
Contract: Full-time (40h) first 7 months via JP Gray.
Salary: 3.800 - 4.100 EUR gross/month depending on experience
Required Languages: English & preferably
Where will you work?
The company you will is a growing international company within the medical industry. You will be challenged everyday with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service.
What you will be doing as a customer care team lead
Within this function you will be reporting directly to the director of customer services. You will lead and assist the customer care staff and act as a role model.
- Responsible for the execution of operational strategies, contributing to policy definitions and program developments
- Maintaining a solid relationship with internal and external stakeholders
- Monthly reporting of operational objectives and strategies
- Evaluate and communicate requirements about future and current staff
- Follow the relevant quality management system
What the customer service team lead profile looks like:
- HBO / University level
- English fluently, preferably French or German
- At least 3 years of relevant experience
- Communicative, proactive
- Knowledge of administrative processes
- Experience with change management
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract.
If you are interested in this role please apply via the website or contact Rebecca van Erkelens through r.vanerkelens(a)jpgray.nl or call to 0625325085. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.