Customer Support Representative - EN-NL (MR-33925533)

Location: Hoorn, North Holland, Netherlands
Salary: €2500 - €2800 per annum + competitive
Sectors: Customer Service
Job Type: Contract
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Customer Support Representative

Locating: Zwaagdijk

Contract: 32 hours per week - minimum of 6 months

Salary: 2500 -3000 euro gross per month based on 40 hours

Languages: Dutch and English

What are you going to do?
The Customer Support Representative I is part of the Service & Customer Support Department and reports to the Customer Support Team Leader. The primary focus is on dealing with complaints (problems and questions) from external customers. To achieve external customer satisfaction and offer assistance to customers within the frameworks set out for that purpose. As Customer Service Representative you are Action's calling card.

  1. Customer contact
  • Answering questions and assisting customers in finding solutions to problems and/or complaints (by telephone, email and via social media)
  • Checking and getting to the root of incoming problems, and suggesting possible remedies.
  • Thinking along with the customer, showing empathy, being a good listener, summarising the conversation and ending on a positive note.
  1. Administration
  • Taking care of the administration of all customer questions, problems and/or complaints,
  • ensuring proper follow-up, making sure the complaint is completely dealt with.
  • All incoming complaints are dealt with as much as possible according to the 'first time fix' principle.
  1. Expertise
  • In some or a few cases, calling in second-line assistance and reporting back the results to the customer.

Job requirements?

  • Skilled in operating the software systems used in Customer Support.
  • Completed MBO diploma.
  • At least 1 to 3 years' experience in retail or supermarket sector.
  • Excellent communication skills.
  • Excellent command of the Dutch language, both oral and written.
  • Good command of the English language, both oral and written.

This project is until the end of the year with a high possibility to extend. Does this sounds interesting please don't hesitate and make contact with Selcukhan Okay via s.okay (a)

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