Head of Customer Success

Location: Amsterdam, North Holland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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For one of our partners in Amsterdam I'm looking for a Head of Customer Succes! Do you have experience in working in a customer facing role in B2B SaaS and are you a true leader? Please continue reading!

Head of Customer Success

Location: Amsterdam

Contract: Full-time, 7 months (possible extension)

What are you going to do?

The Head of Customer Success builds and maintains key relationships, develops and manages opportunities for upsell and renewal, oversees the technical & user onboarding process as well as user support. You are key to maintaining customer satisfaction and engage with all levels of the customer's organization to build strong relationships. You're able to put digital selling front and centre on the strategic agenda for our customers. You uncover areas of value unlock for customers and surface opportunities for the product to increase the LTV of the customers. In addition, you surface any opportunities to collaborate with our customers on marketing and communication - leveraging this as a tactic to accelerate their digital transformation.

Some of your activities will be:

  • Oversee strategy & execution for customer success, integration and support. With the aim to have this be as light-touch, seamless and automated as possible.
  • Leverage data to inform decision making at every step of the customer journey & customer operations.
  • Build dashboards for diagnosing and troubleshooting & evangelize the use of data within the team.
  • Lead a team of two, considering of the Head of Customer Operations (integration & support) and a Customer Success Manager
  • Drive Business Growth
  • Build deep relationships with senior business individuals at our customers with the aim to unlock as much value for the customer as possible.

You have:

  • Experience working in a customer facing role in B2B SaaS, that has included customer support at scale (>10 customers)
  • Proven track record growing lifetime value of existing customers
  • deally, have worked with large multinational organizations as customers
  • Solid understanding of the most-faced CS issues SaaS startups may encounter as they scale
  • Demonstrable leadership experience

Interested?

Do you recognize yourself in this profile? I would be happy to receive your cv and motivation via d.piris(@)jpgray.nl

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