Research Recruitment Coordinator (MR-34045843)

Are you looking for a challenging position within recruitment department of an international and innovative company in Amsterdam? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot. This might be interesting for you.

Research Recruitment Coordinator

Location: Amsterdam

Language: English

Contract: 9 months (initially, then possibility to obtain a long term contract)

Availability: 32 hours a week

Where will you work?

The company you will work at the global international company within the team consisting of people with different backgrounds and cultures.

The goal of the Partner Research Recruitment team (part of the Research Operations) is to deliver partner insights that enable decisions to drive partner engagement and business growth. This is achieved through applying market research methodologies like remote and face-to-face interviews, focus groups, online surveys, etc.

The Research Recruitment Coordinator will have a supporting role and will primarily be responsible for successfully identifying, inviting, and scheduling partners for participation in research sessions (market research recruitment) and also for data coordination tasks. The research sessions will be conducted by researchers with the aim to collect partners' feedback on their experiences and to pass it to product teams, which can in their turn, work on improving company tools and services (based on the feedback received). To be successful in this role, you will need to be able to persuade partners to participate in our research studies, while maintaining a professional tone of voice and further strengthening our existing relationship. A measure of success will be a number of the partners (eligible for a certain research project) recruited per week.

What you will be doing a Research Recruitment Coordinator:

• Enable the smooth running and administration of research recruitment projects.
• Manage partner research recruitment projects end to end.
• Manage partner participation database to ensure there is no overuse of the partner pool.
• Use technical skill to manipulate research participant data to select the right target group from the database (run query, match data files, maintain list).
• Communicate on a daily basis with our accommodation partners (by phone and email) and update the internal team with details on the scheduled appointments.
• Invite accommodation partners to participate in research sessions such as interviews or focus groups with the researchers of Booking.com.
• Daily tasks include: calling partners, scheduling appointments with them, explaining the software that enables the research sessions, making reminder calls and keeping the schedule updated
• Report issues, patterns, and pain points regarding partner recruitment to ReOps leadership in order to affect direction of the partner recruitment program
• Consult with research and product team stakeholders on the best approach to contact our partners, considering the different markets, property profiles, previous experience, etc.
• Directly influence stakeholders on course of action for partner research recruitment program based on subject matter expertise.
• Balance the needs of research with those of the accommodation partners to do research the right way and ensure the best experience for the researcher and the partner.
• Hold evaluation meetings with Research stakeholders and report concerns / feedback shared to the team manager for further action.
• Advise research operations and researchers on the best approach to contact our partners, considering the different markets, property profiles, previous experience, etc.
• Develop, test, and set standard requirements and guidelines for the partner research recruitment team to follow.
• Keep track of participation rate, researcher's feedback on quality of interview and other metrics to provide historical data and contribute to future efficiency gains.
• Coordinate data files (e.g. schedule of the sessions; creating, maintaining and filtering files with the information needed for the recruitment and invitation of partners).
• Support the team with the operational tasks (e.g. replying to the partners' emails related to recruitment, sending calendar invites to schedule appointments, etc.).
• Onboard new colleagues on partner research recruitment practice.
• Process incentive payouts for participants.

Your profile:

• You have experience of working in call center or customer service role;
• You have strong communication skills and enjoys talking to people;
• Customer-focused approach to service delivery
• You are solution-oriented thinking
• Can handle difficult conversations with B2B audience
• Strong attention to detail
• Flexible and can work well under time pressure
• Is skilled in organizing and executing repetitive tasks
• Able to work well independently and within a team
• Has solid Excel skills
• Is fluent in both written and spoken English

What will you get in return?

• 32 hours work week
• Competitive salary
• Holidays allowance
• 25 holidays based on fulltime / yearly basis
• Experience in an international company

You will have the opportunity to work for an international company. There is always someone ready to jump in and help, and the same is expected of you. Furthermore, they believe that hard work pays off, creating ample new opportunities for you to grow.

Interested?

If you are interested in this role please apply via the website or contact Katarzyna Beller-Wajer via k.wajer(a)jpgray.nl.