Senior Field Service Engineer

Location: Amsterdam, North Holland, Netherlands
Salary: competitive
Sectors: Technical
Job Type: Contract
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Senior Field Service Engineer

Location: Schiphol

Language: English

Contract: 1 year (initially, then permanent contract)

Where will you work?

The company you will work for is a global firm in the pharmaceutical industry.

What you will be doing as a Senior Field Service Engineer:

  • Use diagnostic tools, service aids, service documents and product schematics to troubleshoot, test and repair medical equipment (laser, RF and ultrasound).
  • Provide technical expertise for servicing of medical equipment (laser, RF and Ultrasound).
  • Assist with escalated service calls from Product Support and email from customers, distributors and internal personnel.
  • Provide on-site field service including product installation, annual maintenance, upgrades and repairs.
  • Use escalation process to inform Manager and Product Support of unresolved issues as well as suggestions to improve equipment performance.
  • Manage trunk stock service inventory and territory to comply with established operating standards as applicable.
  • Provide customer, distributor and/or third party training as necessary.
  • Follow documented Field Service Procedures
  • Work with 3rd party service consultants for territory coverage of service repairs
  • Document service activities in CRM tool (Salesforce.com/ServiceMax)
  • Manage service logistics in the territory, including service parts and loaner and system shipments as applicable.
  • Acts as a mentor to members of the Service and Product Support organization.

What the Senior Field Service Engineer profile looks like:

  • Degree in Electronics, or equivalent experience
  • 7+ years of previous field service, or equivalent experience
  • Medical Device: Experience with medical devices is a plus
  • Regulatory: Working knowledge of FDA and/or QSR and/or experience in a regulated industry a plus
  • Risk Management: General knowledge of risk management for medical devices a plus
  • Design Control: General knowledge of design control process a plus
  • ESD: General knowledge of ESD environment
  • Self-starter, detail oriented, demonstrated ability to support customers with minimal supervision
  • Ability to use diagnostic test equipment
  • Ability and willingness to work with various teams in the support of company products.
  • Ability to produce results while working with multiple projects under tight deadlines
  • Excellent customer service and support skills
  • Ability to maintain inventory / service records and paperwork
  • Approximately 50% travel on average required, mostly domestically but occasionally internationally.

What will you get in return?

  • Full time work week
  • Competitive salary
  • 25 holidays based on fulltime / yearly basis
  • 13th month
  • Experience in an international company

You will have the opportunity to work for an international company, with the possibility of obtaining a permanent contract. There is always someone ready to jump in and help, and the same is expected of you. Furthermore, they believe that hard work pays off, creating ample new opportunities for you to grow.

Interested?

If you are interested in this role please apply via the website or contact Katarzyna Wajer via k.wajer(a)jpgray.nl.

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