Technical Support Representative

Location: Amsterdam, North Holland, Netherlands
Salary: competitive
Sectors: Customer Service
Job Type: Contract
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Do you want to be part of a company in technical luxury products? Are you an inventive? In this role as a technical support employee role you will have the opportunity to work for a fast growing company in Amsterdam that is expanding their business.

Technical support representative

Where will you work?

The company you will work for is fast growing company in sustainable luxury products located in Amsterdam. When you walk into the office you'll see people working together in a beautiful open office. You get lunch served every day by the company while you are enjoying the amazing view. There is a lot of space to be inventive and create your own projects to add value to the company. This is also the reason why they are only looking for top talent and not someone who just wants to do customer service.

What are the deliverables?
In your role as a technical support employee you will be fully responsible for the second line support for the clients of this organisation, in servicing their needs. You will be the linking pin in between the customer service department and product innovation team.

You will

  • Provide accurate communication with all our clients
  • Handle incoming inquiries and quotes from your clients, mostly business to business
  • Initiate product improvement ideas based on client feedback
  • Manage the complete service delivery process
  • Assist the account managers
  • Set up digital manuals, instructions videos and other support for clients
  • Take ownership of new projects in the company

Are you the new superhero?

A service oriented person that has strong technical skills, is a team player, and has analytical capacity. You are an excellent communicator and you love to solve problems in order to fully service your clients and innovate the product.

Your profile:

  • Bachelor degree/ Masters
  • Experience with customer contact
  • Near-native in German OR Dutch is mandatory
  • Fluent in English
  • High in energy & flexible
  • You work structured & independent

Interested?

You will have the opportunity to work and grow professionally at fast growing company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing. If you are interested in this role please apply on the website or contact Donovan Piris via d.piris(a)jpgray.nl

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