Are you looking for a challenging position where you can grow into a sales role within an international organization in Dordrecht? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot and have the chance to develop yourself to the next step in your career?
Customer service representative
Contract: Full-time (40h);
Languages: Dutch, English & French
Where will you work?
The company you will work for is an international organization. You will be challenged every day with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you see a group of people working together and helping each other when needed. This role offers the opportunity to grow into a sales role. Secondly, you will receive a lot of training to understand the product portfolio.
What you will be doing as customer service representative: It is diverse role - part commercial operations and part co-ordination. On one hand, you'll be the first point of contact for the business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you will co-ordinate customer requests and proactively steer them through our internal processes - that includes liaising with external suppliers and depots, and with internal colleagues.
It's a rewarding, responsible position - there's a high level of ownership and you'll be able to take pride in delivering orders on time and keeping your portfolio of customers satisfied. You'll be helping the organization to improve their all-round customer experience by keeping the decision-makers abreast of customers' ever-changing demands; no one will know the customers better than you.
What the customer service representative profile looks like:
You are a service oriented person that shows commercial insight and has the willingness to learn new things. You have proven that you can take ownership of tasks and solve issues. You're a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you're dealing with a difficult situation or chasing a late payment.
- HBO level
- Fluency in Dutch, English & French
- Preferably experience in a B2B customer service or sales support role
- Experience with Sap is a huge plus.
- Commercial insight & pro-active
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. If you are interested in this role please apply via the website or contact Laila Hegazi via l.hegazi(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.