Customer Service Representative French

Locatie: Capelle aan den IJssel, Zuid-Holland, Nederland
Salaris: €2700 - €3000 per month + competitive
Sectoren: Customer Service
Soort functie: Freelance

Customer Service Representative


Rotterdam area

Full time:

€2.700 - €3.000

Would you like to work for an international market leader in the field of industrial automation? Are you looking for a challenging position as Customer Service Representative where you will be responsible for providing continuous high standards of customer service, minimize customer effort while maximising the customer experience and loyalty whilst interacting with internal stakeholders and customers? You will be working in the EMEA office, which is a true international environment with many different nationalities present.

The company

The organisation you will be working for is an international company specialised in the technical field of industrial automation parts and products.

You will be responsible for

  • Order Support: Price and Availability Enquiries / Sales Order Processing / Delivery Improvement / Provide proactive delivery information via Open Orders
  • Customer product returns including new product failures and warranty claims.
  • Repair/Exchange Requests - Liaise with European Repair Centre/Hub personnel regarding product/service delivery.
  • Tech Connect Contracts - To offer relevant support to customers' issues, ensure that systems are up to date with relevant information. Ensure renewals processed in a timely manner
  • Support Managers, Team Leaders and Technical personnel by providing effective administrative support
  • Stakeholder management / Customer relationship building
  • Represent customer care and be the voice of the customers in the organisation

About you

  • 2-5 years' experience in a customer service environment or similar
  • Bachelor's degree or equivalent by experience
  • Language skills: fluent in English and French
  • Knowledge of SAP is a plus

Why should you apply?

In the role as Customer Service Representative, you will have the opportunity to work for a large multinational. You will also have opportunities for growth and development.

If you fit the above description and think you are ready for a next step in your career, we are very much looking forward to receive your application. If you know someone that would fit this position, please let us know.