Customer service representative
Are you looking for a challenging customer service representative position within an international company in the region of Rotterdam? Do you want to be part of a hardworking and enthusiastic team of people? Are you looking for a role where you can learn a lot and have the chance to develop new skills?
Customer service representative
Contract: Full-time (40h);
Where will you work?
The company you will work for is a global firm in the chemical industry. You will be challenged every day with the maintenance of a complex order management process, communicating with different stakeholders to deliver excellent customer service. If you walk into the office you see a group of people working together and helping each other when needed. This company helps to develop their people professionally within their role but also into the rest of their career.
What you will be doing as customer service representative: It is diverse role - part commercial operations and part co-ordination. On one hand, you'll be the first point of contact for the business customers: taking orders and payments, checking product availability and delivery dates, and generally handling any questions they might have about their orders. On the other hand, you will co-ordinate customer requests and proactively steer them through our internal processes - that includes liaising with external suppliers and depots, and with internal colleagues.
It's a rewarding, responsible position - there's a high level of ownership and you'll be able to take pride in delivering orders on time and keeping your portfolio of customers worth several million Euros satisfied. You'll be helping the organization to improve their all-round customer experience by keeping the decision-makers abreast of customers' ever-changing demands; no one will know the customers better than you.
What the customer service representative profile looks like:
You are a service oriented person that shows strong character and has a strong analytical capacity. You have proven that you can take ownership of tasks and solve issues using your judgement and discretion. With some professional experience, you've shown you can work to guidelines and that you're a positive, helpful team member You're a good listener and questioner with attention to detail and the ability to remain courteous to customers - even if you're dealing with a difficult situation or chasing a late payment.
- HBO level
- Fluency in English
- Fluency in Dutch/German/Polish is a plus
- Preferably experience in a B2B customer service or sales support role
- Experience with SAP is a must
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you. Furthermore, they believe that hard work should pay off, creating ample new opportunities for you to grow. If you are interested in this role please apply via the website or contact Laila Hegazi via l.hegazi(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses we cannot. If you have not received a reply we regret to inform that we have continued with other candidates.