Customer Service Supervisor
Are you looking for a commercial customer service position within in international company in the region of Utrecht? Do you want to be part of a hardworking and enthusiastic team of people, and responsible for a team of about 12 FTE? Do you have experience with B2B customer service, sales support, and a couple years of management? Then this could be a great opportunity for the next step in your career.
Customer Service Supervisor
Location: Utrecht, the Netherlands
Contract: Full-time (40h)
Salary: 3500 - 4000 EUR gross/month + benefits
Required Languages: English + European language
In the region of Utrecht, we are looking for a customer service Supervisor. You will be part of a team servicing international markets (German, French, and English) for a thriving, fast growing international organisation.
You will be responsible for the entire OtC (Order to cash) process which includes shipment, order processing and customer management. You will make sure that clients are up to date, and satisfied with the entire operation from order to delivery and give them advice and support with complex technical products. You therefore have a good understanding of client relationships, and act always with the client's interests in mind. You remain organised and focused in a changing environment, and thrive when pressure puts you to the test. Furthermore, you are a connection between different departments of the business - marketing, finance, sales, and logistics. Next to that, you support your team, provide training, and give room for individuals to grow. You understand people, and you enjoy creating a motivational atmosphere.
The company you will work for is a worldwide organisation and provide you with sufficient challenges that come with it. They offer your long-term stability and development in responsibilities.
Responsibilities of a customer service supervisor:
- Hire, coach, train individuals in your team;
- Support with the process of orders, and provide excellent customer support (OtC) to key clients;
- Maintain in contact with different stakeholders in the company;
- Keep yourself up-to-date with policies and practices of the market;
- Manage calls and ad-hoc queries relating to your clients wishes;
- Manage returns and complaints;
The profile of a good customer service supervisor:
A service oriented person that shows a strong character, is a team player, and has a strong analytic capacity. You are an excellent communicator that loves to solve problems.
- Preferably HBO/Bachelor degree or similar;
- Fluent in English;
- Preferably 1-2 year's experience as a supervisor or team leader in a B2B or B2C customer service / order management role;
- Experience with ERP systems is a plus (SAP, Oracle, etc.);
- Charismatic and client oriented;
- Drive individuals as well as a team (greater than the sum of its parts).
Why should you apply?
You will have the opportunity to work for an international company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing and the team you will be part of is very diverse, and supportive. There is always someone ready to jump in and help out, and the same is expected of you.
If you are interested in this role please apply via the website or contact Lina Kraifa via l.kraifa(a)jpgray.nl. We always strive to respond to all applications within 5 working days. Sometimes due to the number of responses, we cannot. If you have not received a reply we regret to inform that, we have continued with other candidates.