Support Analyst

Locatie: Dordrecht, Zuid-Holland, Nederland
Salaris: competitive
Sectoren: Support
Soort functie: Vast Dienstverband

This international key player is a global market leader in providing software and digital marketing solutions to the automotive industry. Innovating the way automotive dealerships drive their customer's car-buying experience from the moment they run a search online all the way to bringing their car back in for a service is what they stand for.

Support Analyst

In this organization, every person matters. They are large enough to make a difference but small enough for your voice to be heard. Are you looking for a career with opportunity to grow, where you can make an impact on the success of the business?

Job responsibilities:

  • Providing software related technical support to Dutch and French speaking customers who are some of the biggest car brands and dealerships in the Benelux region that use their technology & software solutions;
  • Taking ownership of customer reported issues & Provide solutions to customers;
  • Liaise with customers regularly on all of your open cases to provide progress updates and setting of future communication expectations;
  • Use your analytical and technical skills to analyze and resolve complex software product issues;
  • Identifying recurring issues and working with other teams to help minimize these issues happening again using your knowledge and experience;
  • Use your organizational and planning skills to handling a range of cases with differing levels of complexities, at any one time;
  • Support, advise, and mentor other team members and our customers on functionality and issue resolution;
  • Documenting and publishing knowledge solutions;
  • Documenting investigation steps within the case management system to ensure traceability of all actions taken and advice given;
  • Escalating serious issues and recommending process improvements.

You are:

  • Motivated to solve problems;
  • Have an analytical mindset and great organizational skills;
  • Problem solver & finding creative solutions - if you do not know the answer you dig until you find it;
  • Natural troubleshooter and strives in an IT & Tech environment / solving IT driven problems;
  • Experience with ERP systems;
  • Helpful & think along with customers;
  • A person who enjoys learning new things and self-developing. Products are always evolving so learning about new products and features in technology is a necessity.
  • Speak fluent Dutch and English (French is a big pre).

What is in it for you?

  • A dynamic and diverse team united by passion and enthusiasm;
  • A competitive salary based on your experience;
  • Learning and Development & Opportunity to grow;
  • Benefits program & laptop.

Want to accelerate your career and be a part of the evolution? Please send your CV to Demi Snelleman via d.snelleman(a) or call 020 522 1260 for more information.