Technical Support Engineer

Locatie: Amsterdam, North Holland, Netherlands
Salaris: competitive
Sectoren: Customer Service
Soort functie: Freelance
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Would you like to be part of a company in sustainable luxury products? Are you inventive and strong in your communication? In this role as Technical Support Engineer you will have the opportunity to work for a fast growing company in Amsterdam that is expanding their business rapidly!

  • Amsterdam
  • Fulltime
  • € 2500 - € 3000 gross / month

Technical Support Engineer

Where will you work?

The company you will work for is fast growing company in sustainable luxury products located in Amsterdam. When you walk into the office you'll see people working together in a beautiful open office. You get lunch served every day by the company while you are enjoying the amazing view. There is a lot of space to be inventive and create your own projects to add value to the company. This is also the reason why they are only looking for top talent and not someone who just wants to do customer service.

What are the deliverables?

In your role as Technical Support Engineer you will be fully responsible for the second line support for the clients of this organisation in servicing their needs. You will be the linking pin between the Customer Service Department and the Product Innovation Team.

You will

  • Provide accurate communication with all our clients;
  • Handle incoming inquiries and quotes from your clients, mostly business to business;
  • Initiate product improvement ideas based on client's feedback;
  • Manage the complete service delivery process;
  • Assist the Account Managers in several countries;
  • Set up digital manuals, instructions videos and other support for clients;
  • Take ownership of new projects in the company;
  • Providing technical training on location for customers.

Are you the new Technical Support Engineer?

The Technical Support Engineer has strong technical skills / insights, is a team player and know how to work with several stakeholders. You are an excellent communicator and you love to solve problems in order to fully service your clients and innovate the product.

Your profile:

  • Bachelor degree/ Masters;
  • Experience with customer contact;
  • Fluent in Dutch and English (German is a plus!)
  • High in energy & flexible;
  • You work structured & independent.

Interested?

You will have the opportunity to work and grow professionally within a fast growing company, with the possibility of obtaining an indefinite contract. Secondly, the compensation package is very appealing. If you are interested in this role please apply on the website or contact Thisiera Badal via t.badal(a)jpgray.nl.

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