Nederlands 
About this job
Key facts
Customer Service Specialist (Supply Chain & Order Management)
Temporary
ASAP
Yes
Schiphol-Rijk, North Holland, Netherlands
€3000 - €3800 per month €
Customer Service Associate(Supply Chain & Order Management)
Hours: Full-time (40 hours per week)
Contract: 12-month assignment with high potential extension
Languages: English required
About the Role
What You'll Do
- Process and manage customer orders through various systems and platforms.
- Monitor order progress and coordinate timely deliveries.
- Communicate proactively with customers regarding order status and updates.
- Handle order amendments and change requests in line with company procedures.
- Prepare and validate shipping documentation and customer specifications.
- Support customers with questions regarding invoices, contracts and deliveries.
- Identify risks, bottlenecks and opportunities for process improvement.
- Escalate complex issues to relevant internal stakeholders when required.
- Collaborate closely with logistics, supply chain and operations teams.
- Support continuous improvement initiatives within customer service processes.
What You'll Bring
- Bachelor's degree or equivalent level of education and experience.
- Excellent communication and interpersonal skills.
- Strong customer-focused mindset.
- Ability to prioritise tasks and manage multiple activities simultaneously.
- High attention to detail and organisational skills.
- Problem-solving mentality and willingness to learn.
- Interest in Supply Chain, Logistics, Customer Service or Operations.
- Previous work experience is not required.
Nice-to-Have Skills
- Internship or work experience within Customer Service, Supply Chain or Logistics.
- Experience with order processing or order management activities.
- Knowledge of supply chain and fulfilment processes.
- Experience working in an international business environment.
Systems & Tools
- SAP
- Oracle
- Salesforce
- ERP systems
- CRM systems
- Microsoft Excel
Benefits & Perks
- Opportunity to work within a global organisation.
- Exposure to international supply chain and customer operations.
- Professional onboarding and training.
- Learning and development opportunities.
- Collaborative and supportive working environment.
- Valuable experience in order management and customer-facing operations.
- Potential career progression into Supply Chain, Operations or Customer Service leadership roles.
Interested?
Let op: vacaturefraude
Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.
Important: job fraud
Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
