Customer Service Representative - Spanish Market

Are you a customer‑focused professional who enjoys working in an international environment? We are looking for a Customer Service Representative for the Spanish market who thrives on supporting customers and dealers and delivering a premium service experience.

Customer Service Representative - Spanish Market

Location: Noord-Scharwoude
Hours: 32-40 hours per week
Contract: 6 months (Extension is possible)
Languages: English
Starting date: ASAP
Salary: Open to discuss

About the organisation
For an international organisation operating in the e‑mobility sector, we are looking for a Customer Service Representative for the Spanish market. You will be part of the EMEA Customer Experience team and work in a dynamic, international environment where customer focus, collaboration and service quality are key. The organisation supports customers and dealers across multiple countries and is known for its innovative products and premium service approach.

What will you do?
As Customer Service Representative - Spanish Market, you are the first point of contact for Spanish‑speaking customers and dealers. You ensure that questions, orders and service requests are handled smoothly and professionally, while representing the brand with enthusiasm and care.

You work closely with colleagues from Sales, Logistics, Finance and Technical Support to ensure timely and accurate order processing and a high level of customer satisfaction. You report directly to the Customer Experience Manager EMEA.

Your responsibilities include:

• Handling customer and dealer inquiries via phone, email and ticketing systems in Spanish and English.
• Processing and monitoring orders, returns and warranty claims in the ERP system (SAP4hana).
• Coordinating with country managers and key accounts regarding order status and questions.
• Proactively communicating to ensure customer and dealer satisfaction.
• Maintaining accurate customer and dealer data in CRM systems (Salesforce).
• Participating in product and procedure training sessions.
• Contributing to projects and initiatives aimed at improving processes and efficiency.
• Identifying opportunities to enhance customer experience and operational performance.

What do you bring?

• At least MBO+ level education or equivalent relevant experience.
• 1-3 years of experience in customer service, preferably within automotive, OEM or a technical environment.
• Fluency in Spanish and English (Dutch is a plus).
• Strong communication and interpersonal skills.
• Ability to multitask and work accurately under pressure.
• Customer‑oriented mindset with a commercial approach.
• Hands‑on, proactive and solution‑driven attitude.
• Proficiency in Microsoft Office (advanced Excel is an advantage).
• Experience with SAP, PowerBI and Salesforce Is nice to have.

What can you expect?

• A role within an international and fast‑growing organisation.
• A collaborative, multicultural team environment.
• Room for personal development and initiative.
• Close cooperation with colleagues across multiple countries.
• Opportunities to contribute to projects that strengthen the customer experience.

Interested?
This is a fantastic chance to develop your skills and be part of a forward-thinking company. If you're ready to take on new challenges and make a difference, apply now and start your journey! Are you interested in this position, and would you like to know more? Apply now via the website or contact Sami Ramautar via s.ramautar @ jpgray.nl

Let op: vacaturefraude

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* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.