Nederlands 
About this job
Key facts
Interim Customer Service Team Lead
Temporary
ASAP
No
Dordrecht, South Holland, Netherlands
Negotiable €
Interim Customer Service Team Lead
Hours: Full-time (40 hours)
Contract: Interim Assignment (6 Months)
Languages: English
About the Role
What You'll Do
- Lead and coach the European Customer Service team
- Act as the escalation point for complex customer and order issues
- Drive continuous improvement initiatives across the order-to-cash process
- Improve service levels, operational performance and customer satisfaction
- Manage and optimise workflows within SAP and Salesforce
- Monitor KPIs related to order accuracy, SLA performance and compliance
- Support onboarding of new customers and business integrations
- Collaborate with Sales, Operations and Supply Chain stakeholders
- Support Accounts Receivable activities and Credit Review processes
- Perform performance reviews and set objectives for team members
What You Bring
- Bachelor's degree or equivalent experience
- Minimum 5 years of Customer Service experience within an international B2B environment
- At least 5 years of leadership experience as Supervisor, Team Lead or Manager
- Strong knowledge of order management and customer operations
- Experience managing cross-border processes and stakeholders
- Excellent communication and problem-solving skills
- Ability to make decisions in a dynamic operational environment
- Fluent English language skills
Nice-to-Have Skills
- Automotive industry experience
- Industrial or manufacturing sector background
- Change management experience
- Process improvement methodologies such as Lean or Six Sigma
- Experience within shared service environments
Systems & Tools
- SAP
- Customer Service and Order Management Systems
Benefits & Perks
- Opportunity to make immediate operational impact
- International and dynamic business environment
- High level of ownership and autonomy
- Exposure to complex European operations
- Strategic involvement in operational improvement initiatives
- Collaborative cross-functional stakeholder environment
Interested?
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Important: job fraud
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