Customer Insights Specialist

Currently I am looking for a Customer Insights Specialist! The position is within an international company in the logistics services sector.

This is a unique opportunity to join a company that is building its Customer Excellence team from the ground up, where you will directly influence how customer insights drive business decisions.

Please continue reading if interested!

Role: Customer Insights Specialist
Location: Netherlands (hybrid)
Contract: 40 hours per week
Industry: Logistics Services

Position:
As a Customer Insights Specialist, you will play a key role in designing and scaling the Customer Insights approach across the organisation.

You will connect customer feedback, CRM data, and operational insights to identify what truly matters to customers and translate this into concrete improvements across Customer Service, Commercial, and Operations. you will actively influence decision-making and help shape a more customer-centric organisation.

Responsibilities:

• Build and improve the Customer Insights framework (surveys, feedback loops, complaints, CRM data)
• Analyse customer signals (NPS, CSAT, operational data) and identify trends and pain points
• Translate insights into actionable recommendations for business teams
• Develop dashboards and reporting (e.g. Power BI / similar tools)
• Set up closed-loop feedback processes and monitor improvement impact
• Partner with stakeholders across Customer Service, Commercial, Operations and IT
• Support the organisation in becoming more customer-driven

You have/are:

• 3-5 years of experience in Customer Insights, CX or Customer Analytics
• Experience in B2B / logistics / industrial / operational environments
• Strong analytical skills and ability to translate data into actions
• Experience with customer feedback methods (NPS, CSAT, CES, surveys, etc.)
• Experience with CRM systems and data visualisation tools
• Strong stakeholder management and communication skills
• Fluent in English

What's in it for you?

• Salary between €5,100 - €7,100 (excluding 13th month)
• 13th month (paid monthly)
• 30 vacation days + holiday allowance
• Healthcare contribution
• Pension scheme
• Annual salary increases
• €200 sports allowance
• A key role in building a Customer Excellence team

Interested?
In case you are interested to hear more about the company and would like to receive additional information, please apply!

For questions related to this opportunity you can contact j.bakker @ jpgray.nl

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