Customer Journey Specialist

Currently I am looking for a Customer Journey Specialist in the area of Rotterdam! The position is within an international company in the Logistics Services sector. Please continue reading if interested!

Role: Customer Journey Specialist
Location: Rotterdam
Contract: 40 hours per week
Industry: Logistics Services

Position:

This role is focused on building and improving the commercial customer journey from the outside-in.

You will own and optimise how customers move from opportunity to order - translating customer needs into better commercial processes and real business impact.

You will join a growing Customer Excellence team that is evolving from project-based work into a fully established department. This means a lot of ownership, visibility, and the opportunity to shape how customer-centric working is embedded in the organisation.

Responsibilities:

• Own and improve the end-to-end customer journey (focus: Opportunity to Order)
• Translate customer needs and behaviour into concrete improvements in commercial processes
• Identify friction in the customer journey and drive solutions across teams
• Work closely with Commercial, Operations and Customer Service
• Facilitate workshops and align stakeholders without direct hierarchy
• Contribute to major improvements such as CRM selection and implementation
• Ensure customer thinking is embedded in decision making and execution

You have/are:

• 5+ years of experience in Customer Journey, CX or Service Design
• Strong experience within a B2B environment (must-have)
• Experience with commercial processes (sales, quoting, onboarding)
• Strong stakeholder management skills
• Able to combine customer empathy with data and process improvement
• Hands-on mindset with the ability to build in an evolving environment

What's in it for you:

• Salary between €5,100 - €7,100 (excluding 13th month)
• 13th month
• 30 vacation days + holiday allowance
• Healthcare contribution
• Pension scheme
• Annual salary increases
• €200 sports allowance
• A key role in building a Customer Excellence team

Interested?

If you are interested in hearing more about the company and would like additional information, please apply!
For questions related to this opportunity, you can contact j.bakker @ jpgray.nl

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