Nederlands 
About this job
Key facts
Job Title
Senior Knowledge Specialist
Role type
Contract
Start date
ASAP
Remote friendly
No
Location
Amsterdam, North Holland, Netherlands
Salary
Negotiable €
Senior Knowledge Management Specialist
Location: Amsterdam (Hybrid)
Hours: 40 hours per week
Contract: Freelance / Interim
Language: English
Hours: 40 hours per week
Contract: Freelance / Interim
Language: English
About the Role
We are looking for a Senior Knowledge Management Specialist to join a global Commercial Growth & Operations environment. In this position, you will play a key role in improving how knowledge is created, structured, maintained, governed and accessed across international teams.
This is a hands-on individual contributor role suited to an experienced knowledge management professional who thrives in a complex stakeholder landscape and enjoys translating strategy into practical improvements. You will contribute to modern knowledge practices, support AI-enabled knowledge environments and drive measurable improvements in content quality, usability and adoption.
What You'll Do
- Lead knowledge management initiatives and workstreams that support broader organisational objectives.
- Partner with subject matter experts, content owners and business stakeholders to improve knowledge processes.
- Improve how knowledge is captured, maintained, shared and accessed.
- Develop and strengthen content standards, governance frameworks and quality controls.
- Advise stakeholders on content structure, usability and accessibility best practices.
- Improve knowledge findability, search experience and user adoption.
- Support the implementation and adoption of new knowledge management tools and processes.
- Track performance metrics and use data-driven insights to identify improvement opportunities.
- Promote knowledge-sharing behaviours and collaborative ways of working across teams.
- Contribute to AI-ready knowledge management capabilities and scalable knowledge practices.
What Success Looks Like
- Knowledge assets become easier to maintain, trust and use.
- Governance standards and workflows are consistently adopted.
- Stakeholders are capable of creating and maintaining higher quality knowledge content.
- Improvements are visible through increased adoption, usability and findability.
- New processes and tools are implemented successfully and embedded into daily operations.
What You Bring
- Experience within Knowledge Management, Information Management, Content Governance or a related discipline.
- Proven experience working in complex, fast-paced or global organisations.
- Strong stakeholder management and relationship-building skills.
- Ability to translate business requirements into practical knowledge solutions.
- Experience improving content quality, governance and information architecture.
- Strong analytical mindset with experience using performance metrics and insights.
- Excellent communication, facilitation and collaboration skills.
- Strong prioritisation and execution capabilities.
- Fluent written and spoken English.
Nice-to-Have Skills
- Knowledge Governance Frameworks
- Content Operations
- Information Architecture
- Knowledge-Centred Service (KCS)
- Change Adoption Programmes
- Communities of Practice
- Adult Learning Principles
- AI-supported Search and Knowledge Platforms
Systems & Tools
Experience with one or more of the following is advantageous:
- ServiceNow
- Salesforce
- Jira
- Knowledge Management Platforms
- Enterprise Search Solutions
- Collaboration and Documentation Tools
Why Join?
- Opportunity to work in an international and dynamic environment.
- Exposure to global stakeholders and business-critical knowledge initiatives.
- Significant influence on content quality, governance and knowledge adoption.
- Opportunity to work on AI-supported knowledge and search capabilities.
- Collaborative culture focused on continuous improvement.
- Hybrid working environment.
Interested?
If you have a background in Knowledge Management, Information Management, Content Governance or Knowledge Operations and are passionate about making information easier to find, use and maintain, we would love to hear from you.
Contact: Selcukhan Okay
JP Gray
+31 (0)20 522 1260
JP Gray
+31 (0)20 522 1260
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