Customer Service Representative

Currently I am looking for an Customer Service Representative in the area of Rotterdam! The position is within an international company in the Chemical sector! Please continue reading if interested!

Role: Customer Service Representative

Location: Rotterdam

Contract: 9 months (extension possible)

Hours: 38.75 per week

Industry: Chemical

Position:

This company is one of the world's leading providers of advanced material solutions shaping a better and more sustainable future. As a Customer Service Representative, you'll play a crucial role in ensuring their customers have seamless, positive interactions with the company.

Responsibilities:

• Order Management: Process and confirm orders in our ERP system.
• Export Documentation: Handle proformas, invoices, and shipping documents accurately.
• Logistics Coordination: Plan shipments, liaise with warehouse and shipping agents.
• Collaboration: Work closely with Sales, Marketing, and technical teams.
• Problem-Solving: Resolve customer concerns and enhance satisfaction.
• Continuous Improvement: Contribute to process excellence.

You have/are:

• Excellent communication skills in English, both spoken and written. (Knowledge of Dutch, German, French, or Norwegian is a plus!)
• Previous experience in customer service is a plus, but a service-minded, co-operative approach is essential.
• A structured, organized work style with the ability to prioritize effectively.
• Team-player mindset with the confidence to work independently.
• Strong interpersonal skills with a proactive, customer-focused attitude.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with Incoterms 2020 and international payment terms.

Interested?

In case you are interested to hear more about the company and would like to have some more information, please apply! For questions related to this opportunity you can contact j.bakker @ jpgray.nl

Let op: vacaturefraude

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* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

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