Customer Service Specialist

Are you looking for a challenging opportunity where you will have the chance to build a stronger, more sustainable future and cultivate your career as Customer Service Specialist? Would you like to work in an international environment where you will be dealing with multiple stakeholders internally and externally? Then this might be the opportunity for you!

Customer Service Specialist

Location: Amsterdam

Contract: Full-time (32-40h);

Languages: fluent in English

Contract: via JP Gray till 31/12/2026 (extension or take-over possible)

Starting date: As soon as possible

Where will you work?

You will work within an international company that is active in over 70 countries over the world. They are one of the biggest innovators in the food industry where they are striving on a daily basis, together with 155 000 colleagues, creating a more sustainable world. They combine 155 years of experience with new technologies and insights to serve as a trusted partner for food, agriculture, financial and industrial customers in more than 125 countries. Impressive right?!

Purpose of the job

In the role as Customer Service Specialist, you will use your basic understanding of customer service practices and procedures to help execute well established customer service activities for basic and middle service level customers.

What you will be doing as Customer Service Specialist:

• You will contribute to an increased level of transparency, communication and responsiveness with our customers
• Proactively identify risks and opportunities to improve the order management processes.
• Escalate undocumented issues that are not commonly defined or known to higher level staff.
• Process standard document requests and some ad hoc requests of higher complexity from customers and confirm final shipping and quality documentation and specifications to customer
• Explain basic information and inform customers about order status, invoices, contract balances and other information needed to complete an order
• Receive and process low complexity change requests following defined policies and procedures
• Receive and process straightforward customer orders across multiple platforms following standard procedures.
• Handle basic issues and problems under direct supervision, while escalating more complex issues to appropriate staff

What does your profile look like?

• Likes to run administrative and routine activities.
• Has an eye to details.
• Plans and prioritizes work to meet commitments aligned with organizational goals
• 1-2 years of working experience

Interested?

Please send your resume to Christian Best via c.best(A)jpgray.nl

Let op: vacaturefraude

Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.