Nederlands 
Over deze baan
Belangrijke informatie
Customer Experience Specialist (SAP & Customer Service)
Detachering
Nee
Nederland
€3200 - €4000 per hour €
Location | Hours | Contract | Languages
Full-Time
Contract until 31 January 2027
English required | Dutch is a plus
About the Role
What You'll Do
- Process customer orders accurately across multiple systems
- Monitor and manage the status of customer orders
- Provide customers with updates regarding shipments, invoices and order progress
- Review and prepare shipping and quality documentation
- Handle customer requests and process order changes according to established procedures
- Identify operational risks and process improvement opportunities
- Escalate complex customer issues to senior team members
- Collaborate with internal stakeholders to ensure excellent service delivery
- Maintain accurate documentation and customer records
What You Bring
- Bachelor's degree or equivalent practical experience
- Strong communication skills in English
- Customer-focused mindset
- Good administration and organisational skills
- Ability to manage multiple priorities simultaneously
- Strong attention to detail
- Team-oriented attitude and willingness to learn
Nice-to-Have Skills
- Customer service experience
- Order management experience
- Supply chain or logistics exposure
- Experience working with international customers
- Knowledge of ERP systems
Systems & Tools
- SAP
- Oracle
- Microsoft Dynamics 365
- Salesforce
- Microsoft Excel
Benefits & Perks
- Exposure to a global business environment
- Opportunity to develop supply chain and customer operations expertise
- Collaborative and supportive team culture
- Professional onboarding and training
- Valuable experience within an international organisation
Interested?
Let op: vacaturefraude
Helaas komt vacaturefraude steeds vaker voor. We waarschuwen je voor mogelijke misleiding:
* Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
* Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.
Important: job fraud
Unfortunately, job fraud is becoming more common. Beware of such scams:
* We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
* If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.
